Shipping & Returns

Shipping Policy

At Love Little Smiles we try to offer clear, simple shipping costs.

All of our products will be sent out the day after your order is placed, via courier (not including bank holidays).

Standard Shipping Rate: £2.95

European Union Orders:

Standard Shipping rate on all orders of £8.00

U.S.A. and Rest of World Orders:

Standard Shipping rate on all orders of £12.00

Customs:

Please note that customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; if you require further information regarding this, we advise that you contact your local customs office for further information.

Return & Exchange Policy

If you wish to return an item(s), please make sure you return them in the same condition as received to our Stratford upon Avon store:

Love Little Smiles, c/o 64 Stratford Road, Honeybourne, Worcs, WR11 7PP.

- Your item(s) must not be worn, damaged, altered or used.

- Item(s) must be in original packaging with all original labels still attached.

- The refund request must be within 14 days of you receiving your order.

- Once you are happy to send your item(s) back to us, we advise that you package your return carefully, that you use a registered service for the return and that you retain proof of posting should an item go missing. We are not responsible for items that do not reach us and are not obliged to provide a refund should an item not arrive.

We reserve the right to refuse a refund should the above criteria not be met.

Original postage costs are non-refundable. Please note that we are not responsible for return postage costs if the item is simply unwanted.

Upon receipt of the item(s) we will process your refund which will be issued via your original method of payment.

Returns will only be accepted from the original purchaser of the item.

TERMS-AND-CONDITIONS

 

We are Love Little Smiles.  We operate the website at www.lovelittlesmiles.com

To place an order on our website you agree to comply with and be bound by our terms and conditions. These T&Cs and our Privacy Policy contain the whole agreement between us and you relating to the supply of products and/or your use of our website.

Privacy Notice
Love Little Smiles is committed to protecting the privacy of its customers. We will not divulge any information about you to a third party. Any information we collect about you is used solely for the purpose of processing your order. We will only hold information held about you in accordance with the Data Protection Act 2018 and was last updated on 24.05.18.

Your credit/debit card details are processed by our secure service provider and as such we do not see your card details, the secure service provider does not see the personal information input by the customer.
We may contact you with regards to processing your order. We may, also, use this information to tell you about changes to our website and to let you know about our products. If you do not wish to receive this information, please send us an email.
The policies are designed to protect the customer and Love Little Smiles, if you have any queries regarding any element of these statements please do not hesitate to contact us.

Conditions Of Use
No contract will exist between you and Love Little Smiles unless and email confirms that it is dispatching your product. Items featured on the site are held in stock (unless otherwise stated), and every effort will be made to complete an order to customer requirement. No liability is accepted where Love Little Smiles is unable to complete an order.

The completion of the contract between you and Love Little Smiles will occur when the order is dispatched, unless you have cancelled the order- in accordance with our instructions. We will send you an e-mail acknowledging your order, once it has passed through our security checks.

Cancellation Policy
Orders are typically dispatched within 1 working day of the order being placed.
It is possible to cancel before the order has been confirmed by email. To cancel please email us, quoting the relevant reference number.

Our Store

LOVE LITTLE SMILES

64 Stratford Road

Honeybourne

Evesham

Worcs WR11 7PP

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